Terms of Service

Last updated: January 2025

Acceptance of Terms

By accessing and using the Omatsuri Compass website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Service Description

Omatsuri Compass provides a comprehensive platform for discoveringese festivals, cultural experiences, kimono rentals, guided tours, and related services. We connect users with local vendors, artisans, and cultural guides across.

User Account Responsibilities

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You must provide accurate and complete information when creating your account and keep it updated.

Booking and Reservation Policies

All bookings made through our platform are subject to availability and confirmation by the service provider. We act as an intermediary between you and the service providers and are not directly responsible for the services provided by third parties.

Payment Terms and Processing

Payment for services must be made according to the terms specified at the time of booking. We use secure third-party payment processors to handle transactions. All prices are subject to change without notice.

Cancellation and Refund Policy

Cancellation and refund policies vary by service provider and are clearly stated at the time of booking. Generally, cancellations made within 24-48 hours of the scheduled service may incur fees or may not be eligible for refunds.

Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of Omatsuri Compass or its content suppliers and is protected by international copyright laws.

User-Generated Content

By submitting content to our platform, you grant us a non-exclusive, royalty-free license to use, modify, and display such content. You are responsible for ensuring that your content does not violate any third-party rights.

Prohibited Uses and Conduct

You may not use our service for any unlawful purpose or to solicit others to perform unlawful acts. You may not violate any international, federal, provincial, or state regulations, rules, or laws.

Limitation of Liability

Omatsuri Compass shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Service Availability

We strive to maintain continuous service availability but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of our service at any time without notice.

Third-Party Services and Links

Our platform may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.

Dispute Resolution

Any disputes arising from the use of our services shall be resolved through binding arbitration in accordance withese law. The arbitration shall take place in Yokohama.

Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the service constitutes acceptance of the modified terms.

Termination of Service

We may terminate or suspend your account and access to our services immediately, without prior notice, for conduct that we believe violates these terms or is harmful to other users or our business.

Governing Law

These terms shall be governed by and construed in accordance with the laws of, without regard to its conflict of law provisions. Any legal action or proceeding shall be brought exclusively in the courts of Yokohama.